The Importance of Integration
Many companies start out using one or two systems to manage operations, but as a company grows and begins to use more technology, the systems can quickly become overwhelming and unmanageable. Whether you are struggling with different systems and processes, or thinking about adding a new technology to your business, consider the issues associated with non-integrated systems.
You can’t manage overall company performance if you can’t see your sales, expenses, and payroll in one place. Your real-time visibility is decreased with systems that aren’t integrated, and your business can suffer when you don’t understand all of the factors.
Employees can become overwhelmed managing manual processes and disjointed systems for everyday business transactions like payroll, accounting, and HR. Departments within the company can end up working in silos and not understanding what others are managing.
Information Technology departments are bombarded with system updates and maintenance on old systems that no longer have support, while important new initiatives are postponed or delayed and new projects are not undertaken due to lack of resources to move forward.
Customer retention and service can suffer when it takes too long to answer customer enquiries or schedule product demos or enhancements. Customers expect immediate response and results, but with non-integrated systems, that might not be possible.
Integrating your systems and automating processes where available saves money and ensures your company can grow at the pace you need. A recent ROI study by an independent analyst firm found that integration of systems can accelerate sales close times up to 50%, sales productivity by 12.5%, and inventory turnover by 50%.
Real-time visibility also lets you save money and time as issues can be identified and corrected immediately. Your IT department doesn’t have to manage multiple systems and updates so they can work on growth initiatives. Integration also allows you to enter other markets or locations quickly and efficiently because day to day processes are streamlined like payroll and accounting. Integration is an important first step to business efficiency and growth.