FAQ's

Have a payroll related question? Here are the answers to our most frequently asked questions.

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Do I have to sign a long-term contract?

There’s no contract – just pay from month-to-month. You can cancel at any time without any penalties.

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What if I need to add more employees?

Adding employees at any time is easy. We will automatically update your monthly price based on the number of people you pay that month.

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Do I need to download any software to run Payescape payroll?

No, you don’t need to download anything to use Payescape. You can access your payroll online at any time from any browser enabled device. This includes computers, tablets and smartphones.

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Can you help with Auto Enrolment?

Yes. We have several options ranging from full management of your auto enrolment to providing reports for your pension provider.

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How do my Employees get paid?

We’ll pay your employees through BACS or provide you a file for Internet Banking. Your employees will be able to access PDF copies of their pay slips, change their address and bank details and even request holidays through our system.

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Who pays my taxes to the HMRC?

We do. Payescape becomes your agent for the HMRC which means we handle ALL your tax payments, year-end reporting and answer any questions the HMRC has about your company.

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How does your customer service work?

You can call us from 9-5 Monday to Friday or email us anytime. We have a 98% client retention rate, so great customer service is paramount to us. We will aim to answer any questions immediately, if we can’t, it will be within 1 hour. All our staff are certified by the Chartered Institute of Payroll Professionals (CIPP), so you’re in good hands.

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Can you do International Payroll?

No, but our sister company Blue Marble handles payroll for over 90 countries. Click here to find out more.

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Once I’m signed up how long does it take to go live with Payescape?

Implementation is quick and painless. We’ll do all the hard work! We just need your current employee and company information. Client set-up is dependant on your company size. Small organisations can be set-up in a matter of hours whereas larger organisations it could take several weeks.

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Does Payescape integrate with other software?

Yes. We have many integrations already set up with Time Management Software, Accounting Software and HR software. Our solution can also accept files in CSV format.

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How long does it take to run a payroll?

We have made it very easy to run payroll. Depending on your employee size and complexity it could take less than a minute.

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Are updates and maintenance to Payescape included in the price?

Yes. We don’t charge for maintenance or upgrades to our software. So you’ll benefit of the developments we have planned for the future without paying extra.

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What size of company do you service?

We have companies ranging from 1 employee up to 5000+ employees and everything in between. Our solution is completely scalable to your needs.

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What’s included when I sign up?

It’s all included! We don’t charge extra for our services. Here’s a list of what we’ll do for you:

  • Payroll

  • Designated payroll professional assigned to each customer’s payroll

  • Accurate payroll processing on time every time

  • Gross-to-net and Net-to-Gross calculations

  • 3rd Party integration into Time Management and Accounting Software

  • Statutory payments and Recovery calculations (SPP, SMP, SPP, ShPP, SAP)

  • Processing of court orders, CSAs, Student Loans

  • Full management of Auto Enrolment Pension available

  • RTI electronic submissions to HMRC each pay period (HMRC compliant)

  • Benefit in Kind reporting

  • BACS transmissions for employees’ net pay and HMRC payments

  • Third-party BACS payments plus reports (unions/AEOs/Pensions etc.)

  • Payslip (print and distribution)

  • Online Payslip facilities

  • P45 issued (print and distribution)

  • Detailed Payroll reports each pay period, to include

  • Payroll Summary report + Analysis breakdown report

  • HMRC payment summary report (P32)

  • Parental payment reports (SMP/SPP/SAP) + AEO reports

  • Tolerance reports available (percentage or value-based)

  • Employee audit reports (including permanent and variable data input)

  • Bespoke reports available based on clients’ business needs

  • General ledger journals available for automatic integration for different Accounts packages

Need help to understand what solution is best for your business?

Speak with our expert team today on 028 2764 1060

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Payescape Limited is authorised by the Financial Conduct Authority under the Payment Services Regulations 2017 (register number 821826) for the provision of payment services.

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